Privacy Policy & Terms and Conditions

We hope you read this entire Privacy Notice for full detail, but here are some key points:

• NuuVim does not presently provide medical advice.

• Instead, we help individuals establish and maintain a relationship with certain third-party healthcare providers (“Healthcare Providers”).  We also provide some non-medical services and information to our users.

• We ask new users some initial qualifying questions about themselves and their health. These questions were approved by the relevant Healthcare Providers.  If the answers to those questions meet certain criteria specified by a Healthcare Provider, the Healthcare Provider will invite the user to schedule an initial appointment and establish an account on the Healthcare Provider’s own patient portal (the “Patient Portal”), which is not operated by NuuVim or NuuVim’ service providers.  The Patient Portal may have the NuuVim logo, but it is operated by the Healthcare Provider or its service providers.

• At the Patient Portal, the user will answer a more detailed questionnaire designed by the Healthcare Provider, which will request additional medical information and other personal information.

• Payment, diagnosis, and any provision of telehealth will happen through the Patient Portal and other services operated by the Healthcare Provider or its service providers (collectively with the Patient Portal, the “Healthcare Provider Sites”), not through NuuVim’ site.  Diagnosis or treatment may also require obtaining lab work or prescriptions through third-party labs and pharmacies that are not operated by or for NuuVim (collectively, “Third Party Suppliers”).

• The user’s relationship with the Healthcare Provider, and the user’s use of the Patient Portal and other Healthcare Provider Sites, are subject to the privacy policies and practices of the Healthcare Provider and its service providers, not this Privacy Notice, even though the NuuVim logo may appear on the Patient Portal.

1. Information You Provide to Us

You may provide the following types of information to us:
• Name, contact details;
• Basic health or medical information:
• Other content you provide when interacting with our services.

2. Information We Collect on NuuVim.com with Cookies and Other Technology

Through NuuVim.com, we and third parties may collect information from your computer or other device by automated means such as cookies, web beacons, local storage, JavaScript, mobile-device functionality and other computer code. This information may include unique browser identifiers, IP address, browser and operating system information, device identifiers (such as advertising identifiers), other device information, Internet connection information, as well as details about your interactions with NuuVim.com (for example, the URL of the third-party website from which you came, the pages on our website that you visit, and the links you click on in a website). In some cases (such as certain cookies), the tools described here involve storing unique identifiers or other information on your device for later use.

3. Information Received From Healthcare Providers

What Are Cookies? Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit a website. They help the website recognize your device and store information about your preferences or past actions.

1. Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
2. Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the way our website works.
3. Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
4. Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns.

How to Manage Cookies  Most web browsers allow you to control cookies through their settings preferences. However, if you choose to disable cookies, it may affect the functionality and features of our website. To learn more about cookies and how to manage or delete them, visit www.allaboutcookies.org.

Third-Party Cookies  We may also use third-party cookies from service providers to help us analyze website usage, track our marketing efforts, and deliver advertisements. These third-party cookies are subject to the respective privacy policies of the third-party providers.

NuuVim uses personal information for the following purposes:

NuuVim may disclose your information as follows:

• To Healthcare Providers, Healthcare Provider Sites, and Third Party Services:  We may disclose personal information to these entities.

• To vendors and service providers: We disclose information to companies that provide services to us, such as providers we may engage to host or operate our website, analyze data, or provide customer service, data storage, marketing, analytics, security, or fraud prevention.

• To affiliates: We may disclose information to current or future parents, subsidiaries, affiliates, and other companies under common control or ownership with NuuVim.

• In connection with legal matters: We may disclose information when we believe disclosure is appropriate due to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency, or as otherwise required by law.

• For the protection of NuuVim and others: We may disclose information when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our employees, our customers, or others; and to enforce our contracts.

• In connection with corporate transactions: We may disclose your information as part of, or to take steps in anticipation of, a sale of all or a portion of our business, a divestiture, merger, consolidation, asset sale, bankruptcy, or other significant corporate event.

Use of Personal Information for Marketing
We may use your personal information, including your email address, to send you marketing communications that we believe may be of interest to you. These communications may include information about our services, promotions, and other updates. You will only receive such communications if you have opted in to receive them, either by providing your consent when registering on our platform or by subscribing to our mailing list.

Opting Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the unsubscribe link in any of our marketing emails or by contacting us at support@NuuVim.com. Please understand that it may take up to 30 days for such mailings to end. Even if you opt out of receiving marketing emails, you may still receive non-marketing emails, such as those related to your account or services you have requested.

Third-Party Marketing
We do not share your personal information with third parties for their marketing purposes without your explicit consent. However, we may use third-party service providers to send marketing emails on our behalf. These service providers are obligated to protect your personal information and only use it for the purpose of sending communications on our behalf.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including sending you marketing communications, or as required by applicable laws.
1. Marketing Communications
You can unsubscribe from NuuVim marketing emails by clicking the unsubscribe link in a marketing email.
2. Cookies and Other Similar Technologies
You can make certain choices regarding the use of cookies and similar technologies through the settings on each browser you use to access our Site.  If you replace, change, upgrade or reset your browser or device, or delete your cookies, or if you use a browser that automatically clears your cookies, you may need to use those tools again. You may be able to set your browser to refuse certain types of cookies, or to alert you when certain types of cookies are being used. Some browsers offer similar settings for HTML5 local storage and other technologies too. However, if you block or otherwise reject all cookies, local storage, JavaScript or other technologies, certain websites may not function as expected. We may work with partners that collect personally identifiable information over time about your use of this site and different websites.  We do not respond to browser-based do-not-track signals.
3. SMS communications

Collection of Phone Numbers
When you provide your mobile phone number to NuuVim, we collect this information to send you SMS messages, including both marketing and informational communications. This may include health tips, promotional offers, and other messages related to our services. By providing your mobile phone number and opting in, you consent to receive these communications.

Use of Phone Numbers  
The phone number you provide will be used solely for the purposes of sending SMS messages as described above. We may also use your phone number to verify your identity, respond to your inquiries, and ensure the proper delivery of services.

Storage of Phone Numbers and Related Data  
NuuVim securely stores your phone number and any related data in accordance with industry standards and applicable laws. Your phone number and related data are kept for as long as necessary to fulfill the purposes for which they were collected, or as required by law.

User Rights and Managing Communication Preferences
You have the right to manage your communication preferences, including opting out of SMS messages. If you no longer wish to receive SMS messages from NuuVim, you may opt out at any time by replying “STOP” to any message you receive. After opting out, you may receive one final message confirming your opt-out request. Please note that if you opt out of marketing SMS messages, you may still receive essential service-related messages. If you change or deactivate your mobile phone number, it is your responsibility to update your account information to prevent us from sending messages to the wrong number. You can update your contact information or request assistance by contacting us at support@NuuVim.com.

• Our services are intended for individuals seeking medical treatment for weight loss and wellness.

• NuuVim provides medical consultations and prescription services through licensed professionals.

• Information on this website is not a substitute for professional medical advice.

• All purchases are final. Refunds or cancellations are subject to our refund policy.

• Medications are shipped only after a valid prescription is issued.