Privacy Policy

This Privacy Notice describes how NuuVim LLC (“NuuVim”) uses, discloses, and protects the personal information we collect through the NuuVim website, NuuVim.com.

Key Privacy Points

We hope you read this entire Privacy Notice for full detail, but here are some key points:

NuuVim does not presently provide medical advice.
Instead, we help individuals establish and maintain a relationship with certain third-party healthcare providers (“Healthcare Providers”). We also provide some non-medical services and information to our users.
The user’s relationship with the Healthcare Provider, and the user’s use of the Patient Portal and other Healthcare Provider Sites, are subject to the privacy policies and practices of the Healthcare Provider and its service providers, not this Privacy Notice, even though the NuuVim logo may appear on the Patient Portal.
The user’s relationship with Third Party Suppliers is subject to the privacy policies and practices of the Third Party Suppliers and their service providers, not this Privacy Notice (regardless of whether the NuuVim logo appears as part of the user’s interactions with them).

Information We Collect
Use of Information
Disclosure of Information
Your Rights and Choices
Protection of Information
Children
Updates and Changes to This Policy
Contacting Us

1. Information We Collect

1. Information You Provide to Us:
You may provide the following types of information to us:

Name, contact details;
Basic health or medical information;
Other content you provide when interacting with our services.

2. Information We Collect on NuuVim.com with Cookies and Other Technology
Through NuuVim.com, we and third parties may collect information from your computer or other device by automated means such as cookies, web beacons, local storage, JavaScript, mobile-device functionality and other computer code. This information may include unique browser identifiers, IP address, browser and operating system information, device identifiers (such as advertising identifiers), other device information, Internet connection information, as well as details about your interactions with NuuVim.com (for example, the URL of the third-party website from which you came, the pages on our website that you visit, and the links you click on in a website). In some cases (such as certain cookies), the tools described here involve storing unique identifiers or other information on your device for later use.

What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit a website. They help the website recognize your device and store information about your preferences or past actions.

Types of Cookies We May Use

Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the way our website works.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns.

How to Manage Cookies
Most web browsers allow you to control cookies through their settings preferences. However, if you choose to disable cookies, it may affect the functionality and features of our website. To learn more about cookies and how to manage or delete them, visit www.allaboutcookies.org.

Third-Party Cookies
We may also use third-party cookies from service providers to help us analyze website usage, track our marketing efforts, and deliver advertisements. These third-party cookies are subject to the respective privacy policies of the third-party providers.

Changes to This Cookies Notice
We may update this Cookies Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this Cookies Notice regularly to stay informed about our use of cookies.

3. Information Received From Healthcare Providers
Your Healthcare Provider and its Healthcare Provider Sites may share personal information about you with us, such as health or medical information, and we will receive details about payments you make. Our handling of personal information we receive from them is subject to our agreements with the Healthcare Provider.

2. Use of Information

NuuVim uses personal information for the following purposes:

Manage and improve NuuVim’ services generally, including to provide services to you and to the Healthcare Providers;
Customize content on our website, across the Internet and elsewhere;
Send you confirmations, updates, alerts, and support and administrative messages;
Conduct business operations such as marketing, auditing, security, fraud prevention, invoicing and accounting, analytics, and research and development;
Protect against, identify, investigate, and respond to misuse of our website or other unlawful behavior;
Address legal requirements;
Establish, exercise, or defend our legal rights; and
Create appropriately aggregated or de-identified information (which we can use and disclose for any purpose).

3. Disclosure of Information

NuuVim may disclose your information as follows:

To Healthcare Providers, Healthcare Provider Sites, and Third Party Services: We may disclose personal information to these entities.
To vendors and service providers: We disclose information to companies that provide services to us, such as providers we may engage to host or operate our website, analyze data, or provide customer service, data storage, marketing, analytics, security, or fraud prevention.
To affiliates: We may disclose information to current or future parents, subsidiaries, affiliates, and other companies under common control or ownership with NuuVim.
In connection with legal matters: We may disclose information when we believe disclosure is appropriate due to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency, or as otherwise required by law.
For the protection of NuuVim and others: We may disclose information when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our employees, our customers, or others; and to enforce our contracts.
In connection with corporate transactions: We may disclose your information as part of, or to take steps in anticipation of, a sale of all or a portion of our business, a divestiture, merger, consolidation, asset sale, bankruptcy, or other significant corporate event.
In other situations: We may also disclose your information in other situations where legally permitted.

4. Your Rights and Choices

Use of Personal Information for Marketing
We may use your personal information, including your email address, to send you marketing communications that we believe may be of interest to you. These communications may include information about our services, promotions, and other updates. You will only receive such communications if you have opted in to receive them, either by providing your consent when registering on our platform or by subscribing to our mailing list.

Opting Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the unsubscribe link in any of our marketing emails or by contacting us at support@NuuVim.com. Please understand that it may take up to 30 days for such mailings to end. Even if you opt out of receiving marketing emails, you may still receive non-marketing emails, such as those related to your account or services you have requested.

Third-Party Marketing
We do not share your personal information with third parties for their marketing purposes without your explicit consent. However, we may use third-party service providers to send marketing emails on our behalf. These service providers are obligated to protect your personal information and only use it for the purpose of sending communications on our behalf.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including sending you marketing communications, or as required by applicable laws.

1. Marketing Communications
You can unsubscribe from NuuVim marketing emails by clicking the unsubscribe link in a marketing email.

2. Cookies and Other Similar Technologies
You can make certain choices regarding the use of cookies and similar technologies through the settings on each browser you use to access our Site. If you replace, change, upgrade or reset your browser or device, or delete your cookies, or if you use a browser that automatically clears your cookies, you may need to use those tools again. You may be able to set your browser to refuse certain types of cookies, or to alert you when certain types of cookies are being used. Some browsers offer similar settings for HTML5 local storage and other technologies too. However, if you block or otherwise reject all cookies, local storage, JavaScript or other technologies, certain websites may not function as expected. We may work with partners that collect personally identifiable information over time about your use of this site and different websites. We do not respond to browser-based do-not-track signals.

3. SMS communications
Collection of Phone Numbers
When you provide your mobile phone number to NuuVim, we collect this information to send you SMS messages, including both marketing and informational communications. This may include health tips, promotional offers, and other messages related to our services. By providing your mobile phone number and opting in, you consent to receive these communications.

Use of Phone Numbers
The phone number you provide will be used solely for the purposes of sending SMS messages as described above. We may also use your phone number to verify your identity, respond to your inquiries, and ensure the proper delivery of services.

Storage of Phone Numbers and Related Data
NuuVim securely stores your phone number and any related data in accordance with industry standards and applicable laws. Your phone number and related data are kept for as long as necessary to fulfill the purposes for which they were collected, or as required by law.

User Rights and Managing Communication Preferences
You have the right to manage your communication preferences, including opting out of SMS messages. If you no longer wish to receive SMS messages from NuuVim, you may opt out at any time by replying “STOP” to any message you receive. After opting out, you may receive one final message confirming your opt-out request. Please note that if you opt out of marketing SMS messages, you may still receive essential service-related messages. If you change or deactivate your mobile phone number, it is your responsibility to update your account information to prevent us from sending messages to the wrong number. You can update your contact information or request assistance by contacting us at support@NuuVim.com.

Changes to SMS Communication Practices
We may update our SMS communication practices from time to time. If there are significant changes to how we use or manage your phone number and related data, we will notify you in accordance with the "Updates and Changes to this Notice" section of this Privacy Policy.

5. Protection of Information

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. Children

Our services are intended for use only by adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child under 18 has given us personal information, please contact us at privacy@NuuVim.com.

7. Updates and Changes to this Notice

We may update this Privacy Notice from time to time, such as to reflect changes in our practices or for legal reasons. We will post those changes here or on a similarly accessible page on NuuVim.com.

8. Contacting Us

If you have any questions or comments regarding NuuVim’ privacy practices, or to submit a privacy request or complaint to NuuVim, please email our privacy team at privacy@NuuVim.com. You also have the right to make privacy requests directly to your Healthcare Provider, as described in its privacy policies.

Contact Us
If you have any questions about this Policy or NuuVim's privacy practices, please contact us at privacy@NuuVim.com.